tag:webdam-status.bynder.com,2005:/historyWebdam Status - Incident History2024-03-18T19:29:41-07:00Webdamtag:webdam-status.bynder.com,2005:Incident/202455162024-03-14T11:02:47-07:002024-03-14T11:02:47-07:00Latency issues in Core & Brand Portal<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>11:02</var> PDT</small><br><strong>Resolved</strong> - The platform is operational and is now resolved.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>11:02</var> PDT</small><br><strong>Update</strong> - The platform is operational and is now resolved.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>10:10</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:webdam-status.bynder.com,2005:Incident/200017662024-02-16T17:09:58-08:002024-02-16T17:09:58-08:00Bulk Download delay<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>17:09</var> PST</small><br><strong>Resolved</strong> - The incident has been resolved around bulk downloads.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>15:32</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. If you experienced a failed download, please try your download again.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>13:36</var> PST</small><br><strong>Update</strong> - We are continuing to investigate the delayed downloads issue; we appreciate your patience as we work to resolve it.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>10:38</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>10:21</var> PST</small><br><strong>Investigating</strong> - We're currently investigating reports that bulk downloads are taking a while to complete.</p>tag:webdam-status.bynder.com,2005:Incident/198895942024-02-02T10:25:56-08:002024-02-02T10:25:56-08:00Intermittent issue accessing Portal<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>10:25</var> PST</small><br><strong>Resolved</strong> - The incident around accessing portals intermittently has been resolved.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>17:53</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>17:51</var> PST</small><br><strong>Identified</strong> - The issue has been identified.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>17:32</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:webdam-status.bynder.com,2005:Incident/197276222024-01-18T22:07:43-08:002024-01-18T22:07:43-08:00Asset processing for video/MP4 files<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>22:07</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved; the impacted video assets are fixed and are displaying a preview.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>13:38</var> PST</small><br><strong>Monitoring</strong> - A fix was released, and newly uploaded videos are processing properly. We are currently working to restore previously impacted assets. This should be completed by tomorrow.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>10:49</var> PST</small><br><strong>Update</strong> - We have a fix identified and are currently in the review process. Our team is carefully examining the details, and we will provide further updates.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>17:13</var> PST</small><br><strong>Identified</strong> - We have received reports that video previews are still not populating, but they are available for download. We are continuing to work on a fix, and it should be released tomorrow.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>12:25</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>17:55</var> PST</small><br><strong>Update</strong> - We are currently working on a fix that was identified to resolve MP4/video uploads.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>15:49</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>10:09</var> PST</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:webdam-status.bynder.com,2005:Incident/196806602024-01-16T09:38:28-08:002024-01-16T09:38:28-08:00Investigating API errors<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>09:38</var> PST</small><br><strong>Resolved</strong> - API calls related to expired SSL Certification have been resolved.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>10:52</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:webdam-status.bynder.com,2005:Incident/196700002024-01-11T09:20:15-08:002024-01-11T09:20:15-08:00Investigating Assets Stuck in Asset Processing<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>09:20</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>09:19</var> PST</small><br><strong>Update</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>17:14</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. We are still reprocessing impacted assets.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>11:28</var> PST</small><br><strong>Update</strong> - Asset processing has returned to expected behavior, our engineers are reprocessing the assets stuck in processing.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>10:01</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:webdam-status.bynder.com,2005:Incident/194840692023-12-24T13:30:13-08:002023-12-24T13:30:13-08:00Server maintenance<p><small>Dec <var data-var='date'>24</var>, <var data-var='time'>13:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>24</var>, <var data-var='time'>09:30</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>17:55</var> PST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>15:07</var> PST</small><br><strong>Scheduled</strong> - Webdam will be undergoing scheduled maintenance and users may experience some latency for approximately 4 hours. Webdam will return to full functionality immediately after maintenance is completed.<br /><br />Thank you for your understanding!</p>tag:webdam-status.bynder.com,2005:Incident/193405652023-12-05T15:23:17-08:002023-12-05T15:23:17-08:00Possible 503 error when downloading assets<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>15:23</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>14:40</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and downloads are working as expected. We will continue to monitor the downloads.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>14:30</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>14:09</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>14:08</var> PST</small><br><strong>Investigating</strong> - We are currently investigating reports that users are unable to download assets and are getting a 503 error.</p>tag:webdam-status.bynder.com,2005:Incident/181175092023-08-18T10:01:30-07:002023-08-18T10:01:30-07:00TLS 1.2 update for cloudfront distribution cdn1-originals.webdamdb.com<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>10:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>09:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>12:45</var> PDT</small><br><strong>Update</strong> - As a follow up to our previous message, we do not anticipate any interruption in services during this update to TLS 1.2.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>09:14</var> PDT</small><br><strong>Scheduled</strong> - We will be updating our CDN (cdn1-originals.webdamdb.com) to TLS 1.2 on Friday August 18th. Upgrading to TLS 1.2 enhances security and less secure versions like TLS 1.0 and 1.1 will no longer be available. Please make sure that any connection to the CDN is using TLS 1.2.</p>tag:webdam-status.bynder.com,2005:Incident/179136502023-07-20T15:29:00-07:002023-07-20T15:29:00-07:00Webdam API Not Responding<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>15:29</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>12:41</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>12:20</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>12:01</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue. API servers are currently running and being monitored.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>09:18</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:webdam-status.bynder.com,2005:Incident/179148752023-07-20T13:13:20-07:002023-07-20T13:13:20-07:00Webdam asset uploads and asset processing delayed<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>13:13</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>11:47</var> PDT</small><br><strong>Investigating</strong> - New asset uploads are currently completing successfully. Some assets that were uploaded on the evening of 7/19 and this morning may still need the thumbnail to be regenerated, which we are currently doing via a script on the back end. This should be completed in approximately 2 hours.</p>tag:webdam-status.bynder.com,2005:Incident/178901882023-07-18T09:16:43-07:002023-07-18T09:16:43-07:00Slow upload speeds and asset processing<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>09:16</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved with new uploads processing. We are currently still processing a backlog of uploads from earlier this morning; this will be completed today.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>08:49</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are currently reprocessing assets that were impacted this morning.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>08:38</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>08:21</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with uploads and asset processing.</p>tag:webdam-status.bynder.com,2005:Incident/177011432023-06-27T10:59:21-07:002023-06-27T10:59:21-07:00Latency issues with Asset Processing and Downloads<p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>10:59</var> PDT</small><br><strong>Resolved</strong> - This issue has been resolved. We had issues that was impacting the performance of some of our servers, however the platform self-resolved and servers are now running properly.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>10:49</var> PDT</small><br><strong>Monitoring</strong> - Asset Processing and Downloads are operational.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>10:12</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:webdam-status.bynder.com,2005:Incident/175259972023-06-09T15:22:58-07:002023-06-09T15:22:58-07:00Unable to upload assets into Webdam<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>15:22</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>14:20</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>13:18</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating reports of issues when uploading images into Webdam</p>tag:webdam-status.bynder.com,2005:Incident/175167222023-06-09T10:47:09-07:002023-06-09T10:47:09-07:00Unable to authorize users that are attempting to use integrations with Webdam<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>10:47</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>09:41</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>15:15</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating reports that any integration that requires a user to authenticate is returning a blank screen or 500 error code. Users are unable to authenticate and access Webdam via the integration.</p>tag:webdam-status.bynder.com,2005:Incident/174578382023-06-08T08:24:40-07:002023-06-08T08:24:40-07:00Search results are delayed for newly uploaded assets or when doing partial searches.<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>08:24</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>08:35</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>11:36</var> PDT</small><br><strong>Update</strong> - The underlying issue has been fixed but we are still working on getting the data updated. Once this work is completed the Search Results will be working as expected.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>08:16</var> PDT</small><br><strong>Identified</strong> - Search results are not returning the expected data after the reindex over the weekend. We are currently working on a fix.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>15:12</var> PDT</small><br><strong>Monitoring</strong> - Search results may not be accurate due to recent work we completed that requires a reindex of the data stored.<br /><br />This is expected to resolve itself later today.</p>tag:webdam-status.bynder.com,2005:Incident/171452352023-05-04T17:44:41-07:002023-05-04T17:44:41-07:00Slow downloads or Downloads not starting<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>17:44</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved, thank you for your patience while we worked on this issue.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>16:52</var> PDT</small><br><strong>Monitoring</strong> - After many hours of hard work, we deployed a fix for this issue and we are currently monitoring the platform for any issues.<br />Thank you for your patience.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>10:51</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and we are currently in process of deploying a fix.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>09:31</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating reports of slow or no downloads.</p>tag:webdam-status.bynder.com,2005:Incident/171347682023-05-03T17:19:48-07:002023-05-03T17:19:48-07:00DAM Experiencing Latency<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>17:19</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>15:31</var> PDT</small><br><strong>Monitoring</strong> - We are currently monitoring for any further issues, at this time Webdam is operational.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>14:52</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and we have deployed a fix.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>11:17</var> PDT</small><br><strong>Investigating</strong> - We have received reports that this issue is still present. We are investigating these reports and will update here.</p>tag:webdam-status.bynder.com,2005:Incident/171324152023-05-03T11:11:50-07:002023-05-03T11:11:51-07:00DAM Experiencing Latency<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>11:11</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>10:18</var> PDT</small><br><strong>Monitoring</strong> - The platform is operational and we are monitoring it for any issues.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>09:43</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and we are in process of fixing the problem.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>08:53</var> PDT</small><br><strong>Monitoring</strong> - We are currently monitoring the system.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>07:10</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:webdam-status.bynder.com,2005:Incident/171232862023-05-03T09:52:34-07:002023-05-03T09:52:34-07:00Webdam services are currently down<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>09:52</var> PDT</small><br><strong>Resolved</strong> - Closing this incident as we are now tracking it now - https://webdam-status.bynder.com/incidents/yy7tp33fv0yz</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>12:13</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are currently monitoring the results.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>12:07</var> PDT</small><br><strong>Identified</strong> - The issue has been identified as a series of very large, unplanned asset imports amount of uploads and we have deployed a fix.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>11:37</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating reports that Webdam is slow or users are unable to login.</p>tag:webdam-status.bynder.com,2005:Incident/169875162023-04-27T18:10:51-07:002023-04-27T18:10:51-07:00Webdam services are currently down.<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>18:10</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>17:54</var> PDT</small><br><strong>Monitoring</strong> - We have confirmed reports that the system is now operational. We are currently monitoring for any other issues.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>17:48</var> PDT</small><br><strong>Identified</strong> - We have identified the issue and the system is no longer experiencing the partial outage.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>17:11</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating issues reported about logging in and unable to upload assets.</p>tag:webdam-status.bynder.com,2005:Incident/167104572023-03-31T10:57:28-07:002023-03-31T11:06:51-07:00Error "This site can’t be reached" when accessing the DAM<p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>10:57</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>10:49</var> PDT</small><br><strong>Monitoring</strong> - The DNS change was reversed by Acquia and affected portals are now operational.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>10:28</var> PDT</small><br><strong>Identified</strong> - The issue has been identified as DNS change from our Acquia partners and is only impacting select portals with “acquiadam.com” in their domain.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>08:33</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating reports that a number of portals are having issues with "This site can't be reached".</p>tag:webdam-status.bynder.com,2005:Incident/163824842023-03-07T16:25:09-08:002023-03-07T16:25:09-08:00Latency when navigating folders or uploading new images<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>16:25</var> PST</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>15:43</var> PST</small><br><strong>Investigating</strong> - We have received reports of slowness with the platform and we are currently investigating the issue further.</p>tag:webdam-status.bynder.com,2005:Incident/163255612023-03-02T14:38:19-08:002023-03-02T14:38:19-08:00API/Integrations Oauth is unable to connect to server<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>14:38</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>09:31</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are currently monitoring the results.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>09:17</var> PST</small><br><strong>Identified</strong> - The issue has been identified and we are currently working on a fix.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>08:41</var> PST</small><br><strong>Investigating</strong> - We are currently investigating reports that the error "The redirect URI provided is missing or does not match" is returned when using integrations that requires a login or when using the "grant_type = authorization" API flow.</p>tag:webdam-status.bynder.com,2005:Incident/160088912023-02-02T15:04:04-08:002023-02-02T15:04:04-08:00Slow Asset Processing<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>15:04</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>13:17</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are currently monitoring all systems.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>09:37</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix has been put in place. Pending assets should be completed soon and asset processing time will be decreasing.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>09:30</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an issue with asset processing time for uploads.</p>