DAM experiencing latency, some users are not able to load the portal

Incident Report for Webdam

Resolved

This incident has been resolved.

Posted Jun 10, 2019 - 19:02 PDT

Update

Slow response times have been intermittent. We are continuing to investigate and monitor the application, and hope to find a permanent solution soon.

Posted Jun 10, 2019 - 14:46 PDT

Update

We are continuing to monitor for any further issues.

Posted Jun 10, 2019 - 12:33 PDT

Monitoring

Response times have returned to normal levels and we are monitoring the application.

Posted Jun 10, 2019 - 08:48 PDT

Investigating

DAM experiencing latency, some users are not able to load the portal

Posted Jun 10, 2019 - 08:27 PDT

This incident affected: Infrastructure, API, Core, Brand Connect, Workstream, Search, Uploads, Download, Proofing, Mobile, DAMsuccess.com and Integrations (Adobe CC Connector, Sitecore Connector, Dynamic Templates, Drupal Connector).