All Systems Operational

About This Site

Bynder Webdam Status

We continuously monitor the status of Bynder Webdam and all its related services.
If there are any interruptions in service, a note will be posted here.

Infrastructure Operational

API Operational

Core Operational

Brand Connect Operational

Workstream Operational

Search Operational

Integrations Operational

Adobe CC Connector Operational

Sitecore Connector Operational

Dynamic Templates Operational

Drupal Connector Operational

Uploads Operational

Download Operational

Proofing Operational

Mobile Operational

DAMsuccess.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 16, 2019

No incidents reported today.

Feb 15, 2019

Dynamic Templates - Template not found error

Resolved - This incident has been resolved.
Feb 15, 12:50 PST

Identified - An issue with Dynamic Templates where a "Template not found" error appears when attempting to edit the template has been identified. We are working on a fix for this issue.
Feb 15, 12:17 PST

Issue with pages/and or icons loading

Resolved - This incident has been resolved. During the time of the incident, users may have seen a blank page with a black dot load on Workstream and Brand Connect Requests pages, or a text-only version of the Core site.
Feb 15, 09:02 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 15, 08:52 PST

Identified - Our engineering team has identified the issue and are working on a fix.
Feb 15, 08:29 PST

Update - We are continuing to investigate this issue.
Feb 15, 08:18 PST

Investigating - Our engineering team is investigating reports of pages and/or icons not loading correctly. We will update once we have more information.
Feb 15, 08:18 PST

Feb 14, 2019

No incidents reported.

Feb 13, 2019

Resolved - This incident has been resolved.
Feb 13, 09:08 PST

Monitoring - We have resolved the login issue and will continue to monitor.
Feb 13, 07:59 PST

Update - We are currently experience an issue with the login service and are working to resolve this issue within the hour.
Feb 13, 07:19 PST

Identified - Our engineers are looking into the notification some users are receiving when logging into the dam. Users may choose the option to “Proceed to prod-identity.webdamdb.com” while our engineers look into this. This may be affecting users download and search abilities.
Feb 13, 07:18 PST

Update - Our engineers are looking into the notification some users are receiving when logging into the dam. Users may choose the option to “Proceed to prod-identity.webdamdb.com” while our engineers look into this. This may be affecting users download and search abilities.
Feb 13, 05:54 PST

Update - We are continuing to investigate this issue.
Feb 13, 05:53 PST

Update - We are continuing to investigate this issue.
Feb 13, 05:47 PST

Investigating - Our engineers are looking into the notification some users are receiving when logging into the dam. Users may choose the option to “Proceed to prod-identity.webdamdb.com” while our engineers look into this.
Feb 13, 05:33 PST

Feb 12, 2019

SFTP Unavailable

Resolved - SFTP uploads are now working normally.
Feb 12, 13:21 PST

Identified - We have identified an issue with our SFTP server and it is currently unavailable. We have confirmed the FTP server is available. For users uploading in bulk, use FTP protocol on ftp.webdamdb.com port 21. Your login credentials will be the same as for SFTP.
Feb 11, 09:34 PST

LDAP Unavailable

Resolved - We've confirmed this is resolved and working for accounts that experienced the issue.
Feb 12, 09:15 PST

Monitoring - A fix has been implemented and LDAP should be working. We will continue to monitor and await confirmation from accounts with LDAP fully configured.
Feb 11, 18:06 PST

Identified - Accounts using LDAP for their single sign-on application are currently not able to access the application. We have identified the issue and are working toward a resolution. If your users have a standard username and password, they can still access the system without using LDAP.
Feb 11, 10:13 PST

Feb 11, 2019

Asset Proofs not Loading in Workstream Application

Resolved - Proofing is now working as expected and we will continue to monitor the application.
Feb 11, 15:57 PST

Identified - We have identified an issue in which generated proofs are not loading from the Workstream application. We are working on a resolution to restore this functionality. This does not affect assets in any of the applications, only proofs.
Feb 11, 13:53 PST

Slow Response Times in Application

Resolved - An issue in server scaling caused long response times and timeouts across the application. We have addressed this and the application is responding normally and showing normal load globally.
Feb 11, 08:00 PST

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

Scheduled Downtime/Maintenance on Friday, February 8th

Completed - The scheduled maintenance has been completed.
Feb 8, 22:10 PST

Verifying - Verification is currently underway for the maintenance items.
Feb 8, 21:56 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 20:00 PST

Scheduled - The Bynder Webdam engineering team is scheduling planned maintenance for the Webdam platform on Friday February 8th, starting at 8PM Pacific Time. We are making performance-related upgrades to our systems that will require this downtime. We expect the system to be down and unavailable for 1 to 2 hours. Our maintenance page will display for any users who attempt to access Webdam during the scheduled downtime.
Feb 8, 14:58 PST

Feb 7, 2019

Partial Search Outage

Resolved - We identified an issue with asset searching that affects a small number of accounts. Search was not available for accounts on SOLR shard 6 from 1:00 AM to 8:15 AM. We restarted the instance and re-built search tables for those accounts. Search is currently functioning normally for all accounts.
Feb 7, 08:15 PST

Feb 6, 2019

No incidents reported.

Feb 5, 2019

No incidents reported.

Feb 4, 2019

No incidents reported.

Feb 3, 2019

No incidents reported.

Feb 2, 2019

No incidents reported.