Latency when navigating, uploading, or downloading in the platform

Incident Report for Webdam

Resolved

This incident has been resolved.

Posted Oct 04, 2021 - 15:16 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 04, 2021 - 14:03 PDT

Identified

The issue has been identified and a fix is being implemented. We'll update again once we have finish deploying the fix.

Posted Oct 04, 2021 - 13:14 PDT

Update

We have confirmed that the latency issue is also affecting uploads within Core and Workstream. We are continuing to investigate this issue.

Posted Oct 04, 2021 - 12:26 PDT

Investigating

We are currently investigating the issue where users are experiencing slowness navigating or when downloading in bulk.

Posted Oct 04, 2021 - 11:08 PDT

This incident affected: Infrastructure, API, Core, Brand Connect, Workstream, Search, Uploads, Download, and Proofing.