Download requests delayed

Incident Report for Webdam

Resolved

The a fix has been implemented and all download requests have been processed.
Posted Apr 29, 2020 - 17:30 PDT

Identified

We have found the underlying issue and are working on a fix.
Posted Apr 29, 2020 - 16:38 PDT

Update

We are continuing to investigate this issue.
Posted Apr 29, 2020 - 15:17 PDT

Update

We are continuing to investigate this issue.
Posted Apr 29, 2020 - 14:06 PDT

Update

We are continuing to investigate this issue.
Posted Apr 29, 2020 - 13:03 PDT

Investigating

We are seeing long wait times for downloads in the application. This affects all batch downloads. We are currently investigating the root cause.
Posted Apr 29, 2020 - 13:01 PDT
This incident affected: Core, Brand Connect, and Workstream.
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