Single download request are not generating and a delay with asset processing

Incident Report for Webdam

Resolved

This incident has been resolved.
Posted Jul 02, 2024 - 06:13 PDT

Monitoring

A fix has been implemented and single downloads are working, there is a processing delay due the system backlog catching up and we expect it to finish processing within a few hours.
Posted Jul 01, 2024 - 14:23 PDT

Update

We are continuing to work on a fix for single download requests and asset processing.
Posted Jul 01, 2024 - 12:07 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 01, 2024 - 11:38 PDT

Update

While we are investigating a single download issue, batch download requests are still operational and can be used if needed.
Posted Jul 01, 2024 - 09:43 PDT

Investigating

We are currently investigating this issue.
Posted Jul 01, 2024 - 09:34 PDT
This incident affected: Core, Brand Connect, and Download.
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