Slow downloads or Downloads not starting

Incident Report for Webdam

Resolved

This incident has been resolved, thank you for your patience while we worked on this issue.

Posted May 04, 2023 - 17:44 PDT

Monitoring

After many hours of hard work, we deployed a fix for this issue and we are currently monitoring the platform for any issues.
Thank you for your patience.

Posted May 04, 2023 - 16:52 PDT

Identified

The issue has been identified and we are currently in process of deploying a fix.

Posted May 04, 2023 - 10:51 PDT

Investigating

We are currently investigating reports of slow or no downloads.

Posted May 04, 2023 - 09:31 PDT

This incident affected: API, Core, and Download.