Error "This site can’t be reached" when accessing the DAM

Incident Report for Webdam

Resolved

This incident has been resolved.
Posted Mar 31, 2023 - 10:57 PDT

Monitoring

The DNS change was reversed by Acquia and affected portals are now operational.
Posted Mar 31, 2023 - 10:49 PDT

Identified

The issue has been identified as DNS change from our Acquia partners and is only impacting select portals with “acquiadam.com” in their domain.
Posted Mar 31, 2023 - 10:28 PDT

Investigating

We are currently investigating reports that a number of portals are having issues with "This site can't be reached".
Posted Mar 31, 2023 - 08:33 PDT
This incident affected: Infrastructure and Core.
← Current Status Powered by Atlassian Statuspage