Error "This site can’t be reached" when accessing the DAM

Incident Report for Webdam

Resolved

This incident has been resolved.

Posted Mar 31, 2023 - 10:57 PDT

Monitoring

The DNS change was reversed by Acquia and affected portals are now operational.

Posted Mar 31, 2023 - 10:49 PDT

Identified

The issue has been identified as DNS change from our Acquia partners and is only impacting select portals with “acquiadam.com” in their domain.

Posted Mar 31, 2023 - 10:28 PDT

Investigating

We are currently investigating reports that a number of portals are having issues with "This site can't be reached".

Posted Mar 31, 2023 - 08:33 PDT

This incident affected: Infrastructure and Core.