This incident has been resolved. Email delivery is now functional.
Posted Mar 03, 2025 - 12:48 PST
Update
We have rolled out a fix to address email delivery. However, our emails may still be blocked depending on your email security tools. We are continuing to collaborate with our email vendor to address this issue at their level.
If you encounter any issues or need further assistance, please get in touch with us at support@webdam.com.
Posted Feb 28, 2025 - 16:58 PST
Update
We have rolled out a fix to address email delivery issues. However, depending on your email security tools, our emails may still be blocked. We are actively working with our email vendor to resolve this at their level.
If you're encountering any issues or need further assistance, please reach out to us at support@webdam.com.
Posted Feb 27, 2025 - 16:21 PST
Update
We are continuing to monitor the email deliveries. However, if you feel like you are having issues, please get in touch with support@webdam.com for assistance.
Posted Feb 26, 2025 - 12:00 PST
Monitoring
A fix has been implemented, and we are monitoring the results of email deliveries.
Posted Feb 26, 2025 - 08:36 PST
Identified
The issue has been identified, and we are working on a solution.
Posted Feb 25, 2025 - 14:37 PST
Investigating
We are investigating reports of delayed or not receiving email notifications.
Posted Feb 25, 2025 - 13:13 PST
This incident affected: Core, Workstream, Download, and Proofing.