The BP/Core issue has been identified and a fix is being implemented.
The API remains operational.
Posted Oct 03, 2024 - 13:34 PDT
Investigating
We are conducting further investigation into the BP/Core performance. While BP/Core is currently accessible, please refresh the page if users experience any errors.
The API remains operational.
Posted Oct 03, 2024 - 10:37 PDT
Monitoring
The API is now operational, but you may still encounter some login/logout errors in BP/Core as the system works through the backlog. We are actively monitoring the situation to ensure everything stabilizes as quickly as possible.
Posted Oct 01, 2024 - 16:19 PDT
Identified
As a temporary workaround, refreshing the page or retrying the API call should resolve the issue.
The team has identified issues and a fix is being implemented.
Posted Sep 30, 2024 - 08:42 PDT
Investigating
While a potential cause was previously identified, related problems persist. Our teams are actively working on further solutions and monitoring the situation closely.
As a temporary workaround, refreshing the page or retrying the API call should resolve the issue.
We will provide updates as new information becomes available.
Posted Sep 30, 2024 - 08:25 PDT
Monitoring
A fix has been deployed to address the ongoing issues. We are currently monitoring the results to ensure stability and have confirmed a reduction in errors.
If you encounter an error logging in, please refresh your web browser.
If an API call fails with a 5xx error, retrying the call should be successful.
Posted Sep 27, 2024 - 16:36 PDT
Investigating
While a potential cause was previously identified, related problems persist. Our teams are actively working on further solutions and monitoring the situation closely.
As a temporary workaround, refreshing the page or retrying the API call should resolve the issue.
We will provide updates as new information becomes available.
Posted Sep 27, 2024 - 09:05 PDT
Update
We are continuing to monitor for any further issues.
Posted Sep 26, 2024 - 13:57 PDT
Monitoring
A fix has been deployed to address the ongoing issues. We are currently monitoring the results to ensure stability. If you encounter any errors, please contact Support.
Posted Sep 26, 2024 - 13:57 PDT
Identified
The team has identified issues and a fix is being implemented.
Posted Sep 26, 2024 - 10:31 PDT
Investigating
While a potential cause was previously identified, related problems persist. Our teams are actively working on further solutions and monitoring the situation closely.
As a temporary workaround, refreshing the page or retrying the API call should resolve the issue.
We will provide updates as new information becomes available.
Posted Sep 26, 2024 - 09:02 PDT
Monitoring
A fix has been deployed to address the ongoing issues. We are currently monitoring the results to ensure stability. If you encounter any errors, please contact Support.
Posted Sep 25, 2024 - 13:49 PDT
Investigating
While a potential cause was previously identified, related problems persist. Our teams are actively working on further solutions and monitoring the situation closely.
As a temporary workaround, refreshing the page or retrying the API call should resolve the issue.
We will provide updates as new information becomes available.
Posted Sep 25, 2024 - 09:35 PDT
Update
We are continuing to monitor the results of our fix. If you experience any errors, please contact Support.
Posted Sep 24, 2024 - 14:42 PDT
Monitoring
A fix has been implemented, and we are monitoring the results.
Posted Sep 23, 2024 - 17:46 PDT
Identified
We are addressing intermittent timeouts with the Brand Portal. But if users encounter an error, please have them refresh the page.
We are currently investigating API errors.
Posted Sep 23, 2024 - 09:58 PDT
Update
We are addressing some intermittent timeouts with the BP (refreshing the page should resolve any ongoing issues).
Posted Sep 23, 2024 - 07:02 PDT
Monitoring
API is now operational; we're still addressing some intermittent timeouts with the BP (refreshing the page should resolve any ongoing issues).
Posted Sep 20, 2024 - 16:19 PDT
Update
We are actively working on implementing a fix for all the affected servers.
Posted Sep 20, 2024 - 10:45 PDT
Identified
The team has identified issues with access to Brand Portal and integration, and a fix is being implemented.
Posted Sep 20, 2024 - 08:50 PDT
Monitoring
A fix has been implemented for BP access and API errors. We are monitoring the results.
Posted Sep 19, 2024 - 16:42 PDT
Identified
The issue for Brand Portal access has been identified, and a fix is being implemented.
Posted Sep 19, 2024 - 16:26 PDT
Investigating
Brand Portal is accessible, but if users encounter an error, please have them refresh the page.
We are currently investigating API errors connected with integration access.
Posted Sep 19, 2024 - 15:09 PDT
This incident affects: API, Core, and Brand Connect.