Login notification

Incident Report for Webdam

Resolved

This incident has been resolved.
Posted Feb 13, 2019 - 09:08 PST

Monitoring

We have resolved the login issue and will continue to monitor.
Posted Feb 13, 2019 - 07:59 PST

Update

We are currently experience an issue with the login service and are working to resolve this issue within the hour.
Posted Feb 13, 2019 - 07:19 PST

Identified

Our engineers are looking into the notification some users are receiving when logging into the dam. Users may choose the option to “Proceed to prod-identity.webdamdb.com” while our engineers look into this. This may be affecting users download and search abilities.
Posted Feb 13, 2019 - 07:18 PST

Update

Our engineers are looking into the notification some users are receiving when logging into the dam. Users may choose the option to “Proceed to prod-identity.webdamdb.com” while our engineers look into this. This may be affecting users download and search abilities.
Posted Feb 13, 2019 - 05:54 PST

Update

We are continuing to investigate this issue.
Posted Feb 13, 2019 - 05:53 PST

Update

Our engineers are looking into the notification some users are receiving when logging into the dam. Users may choose the option to “Proceed to prod-identity.webdamdb.com” while our engineers look into this. This may be affecting users download and search abilities.
Posted Feb 13, 2019 - 05:47 PST

Update

We are continuing to investigate this issue.
Posted Feb 13, 2019 - 05:47 PST

Investigating

Our engineers are looking into the notification some users are receiving when logging into the dam. Users may choose the option to “Proceed to prod-identity.webdamdb.com” while our engineers look into this.
Posted Feb 13, 2019 - 05:33 PST
This incident affected: Core, Brand Connect, Workstream, Search, and Download.