Delays in asset processing

Incident Report for Webdam

Resolved

Asset processing is working as expected.

Posted May 13, 2020 - 17:10 PDT

Update

We are continuing to monitor for any further issues.

Posted May 13, 2020 - 17:09 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 13, 2020 - 16:31 PDT

Update

The queue for processing is currently clear. However, we have found that some assets are continuing to fail processing and are working on a fix. On upload, some assets may not process at this time.

Posted May 13, 2020 - 14:43 PDT

Update

We are still processing the backlog of assets. We currently expect the queue to be clear in 60-90 minutes.

Posted May 13, 2020 - 12:33 PDT

Identified

We currently have a delay in processing newly uploaded assets. We have scaled fully to handle the queue, and expect it to be clear within 2 to 3 hours. Assets uploaded at this time may display as "Asset Processing".

Posted May 13, 2020 - 11:13 PDT

This incident affected: Uploads.