502 Bad Gateway Errors

Incident Report for Webdam

Resolved

This incident has been resolved.

Posted Sep 14, 2026 - 14:55 PDT

Monitoring

A fix has been implemented, and we are monitoring the results.

Posted Sep 14, 2026 - 12:33 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 14, 2026 - 10:16 PDT

Update

We are continuing to investigate this issue.

Posted Sep 14, 2026 - 09:21 PDT

Investigating

We are actively investigating an incident causing intermittent 502 Bad Gateway errors, navigation latency, and upload/download delays for Webdam users. While our engineering team works to identify the root cause in the backend infrastructure, users can try refreshing their page as a temporary workaround. We will provide further updates as more information becomes available.

Posted Sep 14, 2026 - 09:20 PDT

This incident affected: Infrastructure, Core, Brand Connect, Uploads, and Download.