Slow Video Processing

Incident Report for Webdam

Resolved

The video processing queue is clear.

Posted Jun 20, 2020 - 08:13 PDT

Update

The backlog is being processed. At this time we expect processing to return to normal timeframes overnight.

Posted Jun 19, 2020 - 16:52 PDT

Update

We are continuing to monitor the video processing queue. We are currently working through the backlog of video assets.

Posted Jun 19, 2020 - 14:18 PDT

Monitoring

We are continuing to monitor the video processing queue.

Posted Jun 19, 2020 - 11:28 PDT

Identified

We have identified an issue affecting the processing time for video assets. Newly uploaded videos will not have previews, and video conversions will be delayed. Processing capacity has been scaled to handle the queue.

Posted Jun 19, 2020 - 09:56 PDT

This incident affected: Uploads and Download.