Delays Authenticating in the DAM

Incident Report for Webdam

Resolved

This issue has been fixed. Loads have returned to normal and processing queues clear.

Posted Jul 30, 2019 - 15:18 PDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 30, 2019 - 12:40 PDT

Identified

We have found the issue causing the delay and are working on a solution.

Posted Jul 30, 2019 - 10:38 PDT

Investigating

We are aware of and investigating an issue with user authentication delays when logging into the Core application, Workstream, and Brand Portal.

Posted Jul 30, 2019 - 09:42 PDT

This incident affected: Infrastructure, Core, Brand Connect, and Workstream.